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What form of payment do you accept?Since we give you cash, we ask for cash.
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Do you have any service fees or charges?We do not have any fees or charges, ever! Not only do we give you the best exchange rate in town, we also never charge the customer any additional fees, charges, or commission. We are here to stretch our customers dollar!
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Where can I park?Enter the underground valet parking of the Westin Bonaventure Hotel on the Flower Street side of the building We are located on the 1st floor (lobby level) at the red tower next to the Lakeview Bistro restaurant and restrooms (closest to the Flower Street entrance) We validate $3 for 90 minutes. Any time over 90 minutes will have to be paid to the valet parking attendant Other parking options include: Hotel passenger loading is located on Flower and Figueroa. Depending on the attendant, they may let you park temporarily while you run into the office. Tell them you are here for Foreign Currency Express. If it is busy they will send you down to the valet. We suggest tipping the attendants a few dollars. Metered street parking is located all around the hotel We can no longer validate parking at the World Trade Center
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Can you match rates?We guarantee the best rates in Los Angeles and will match any better rates from other institutions provided. Some exceptions may apply.
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Do I need to make an appointment to come in?We always recommend to call ahead and place your order with us to make sure we have the currency available for you upon your arrival. We are open Mon-Fri from 9:00 am - 4:00 pm, you can come in any time during those business hours without an appointment. Only for Saturday's do you need to make an appointment.
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Can you buy old currency bills and coins?We can only buy current paper bills that are in circulation and do not buy out of circulation coins. However, we do buy the coins of major, in circulation currency, but at a discounted rate.
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What documention do you need to conduct a transaction?Any transaction exceeding $1,000 USD we require a passport, valid driver's license, or any other government issued picture ID Any transactions that exceed $10,000 USD, according to FinCEN regulations, has to be reported. In order to conduct the transaction we require a driver license or passport, current address, and a social security number.
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How competitive are your exchange rates?For over 35 years, we have offered the best exchange rates in Los Angeles with no hidden fees or charges. Nevertheless, if you come across a better rate, you can always contact us and we will do our best to match that rate.
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Do you do orders for large groups?We are more than happy to accomidate large groups traveling! (Tour groups, schools traveling, production companies, multiple family members traveling, etc.) Call or email ahead so we can prepare everyone's orders. All we need are the amounts that you need for each person and in which currencies and we will have them ready upon arrival.
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